Frequently Asked Questions

Yes. Each user can register a child. The account is under the user name. As an example, a Guardian can register several students.

No. Your login address will always remain the same. You can change your email address where correspondence such as order confirmation will be sent. Upon logging, go to 'My Account', select 'Edit Account details' and update the email notification field

Go to 'My Account', View eWallet

The EFT transaction will take up to 48 hours to appear in your eWallet account. Debit and credit cards transfers will appear immediately. Please bear in mind that transferring funds using EFT is free of charge but using credit card to top up your eWallet will incur credit card fees of 30 cents plus 1.5%.

To add an eWallet if you had not created one when registering for the first time, go to 'My Account' Select 'Edit account details and answer the questions.

To add an eWallet if you had not created one when registering for the first time, go to 'My Account' Select 'Edit account details and answer the questions.

There are two ways to top up your eWallet; either via Electronic Funds Transfer (EFT) to our bank account or via debit/credit card. Charges apply if top-up via debit/credit cards

Go to My Account and edit your student details to change to the new class name. Click on the cross and the student's account will be activated.

You need to Enrol/Add the student. Click on 'My Students' Tab, then 'Add/Edit Student' icon. Click on the appropriate action tab. - 'Add Existing Student or 'Add New Student'. Follow the prompt.

Please contact the school to advise them to update the class list or fill in the contact us form and we will contact the school to update their class details.

Yes, place the order for one child, then press continue shopping and order for the second child.

You will see a dropdown box to choose size or colour if there are attributes

Select 'My Account', then 'View Orders'

For every successful order you will receive an automatic email to the registered email address. (the registered email address can be update in "My Account' - 'My Profile'.

Yes, any remaining balance will be refunded upon request in your nominated bank account.